Resolvable AI + Outsourcing

Customer service outsourcing and AI.

AI agents for your customers. Smarter tools for your team. Solve enquiries with Resolvable AI, add Resolvable Outsourcing for human support when needed.

Book a Demo See how it fits together

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Two products, one service

Lead with AI. Back it with people.

AI agents that help customers. Tools that help your team.

Resolve everyday enquiries with AI agents, give your people trusted answers and see what your conversations reveal. Customer service AI for your customers and your agents; always available, always accurate.

AI agents
Helpdesk
Knowledge
Agent assist
Quality assurance
Surveys
Analytics AI
Data insights
Live translation
AI Receptionist
Dialler

Explore Resolvable AI

Human expertise. Ready when you need it.

Add trained customer service people who know your brand, systems and customers. Use Outsourcing on its own or alongside Resolvable AI, with managed support for everyday demand and busy periods.

Dedicated teams
Flexible coverage
Managed service
Just £9.65 per hour
Peak coverage
24/7 support
Recruitment & training
Onboarding
Day-to-day leadership
Quality & reporting

Explore Outsourcing

AI agents built to help. Not just reply.

Your customers want their problem sorted. Resolvable AI agents use your approved knowledge and conversation context to answer questions and guide routine requests towards resolution.

Your brand. Your AI agent.

From updating a delivery address to checking the next step, give customers useful help in your brand’s voice. When a person needs to take over, your AI agent passes on the context instead of asking the customer to start again.

Explore AI agents

Your brand’s AI agentAddress update

CustomerCan you update my delivery address to my saved Work address?

Checking your order✓ Account verified · Order not dispatched✓ Address changes allowed

Resolvable AIYour order hasn’t shipped yet. Shall I use the Work address saved in your account?

CustomerYes, please use that address.

Resolvable AI✓ Delivery address updatedYour order will go to your Work address. I’ve sent you an updated confirmation. You’re all set.

Quality assurance & surveys

Better conversations. Start with better insight.

Don’t stop at a closed ticket. Use AI quality assurance to review customer interactions against your standards, spot missing steps and find the moments worth coaching.

Check the quality. Hear the customer.

Turn review findings into useful feedback for your team. Add customer surveys to understand how the service felt, alongside what your quality checks reveal.

Fancy 5,000 free quality checks?

Quality reviewAssessment

CustomerHas anyone checked my missing parcel?

Agent responseI’ve contacted the courier. We’ll be in touch soon.

AssessmentNeeds coaching

Ownership Met

Clear update time Coach

Coaching opportunityState who will update the customer and when.“I’ll update you by 4pm tomorrow, even if I’m still waiting for the courier.”

Customer surveyHow helpful was your support today?

12345

Ten ways it fits together

Every AI capability. Working together for your customers.

01 of 10

01 / AI Agent

Help that goes beyond an answer

Marked delivered. Nowhere to be found. Give customers an AI agent that checks the delivery evidence and guides the next step, with a person ready when needed.

Explore AI Agent

AI Agent · Order #1048212:04

Marked delivered. Still missing.Check the scan, delivery location and proof of delivery.

Customer · 16:41My order is showing as delivered but I can’t find it anywhere.

AI AgentLet’s find out where it was left. I’ll check the delivery scan and proof of delivery. If it still can’t be found, we can raise a missing-parcel enquiry for your team to review.

02 / Agent Assist

Your agents’ next best move

Less searching. More helping. Put approved knowledge and suggested replies in your agents’ hands, right when the conversation needs them.

Explore Agent Assist

Agent Assist11:08

CustomerCan I change my delivery address?

Order details neededAwaiting customer

Suggested replySure! If you fire over your order number or customer ID, I can take a look for you

03 / Quality Assurance

Find the coaching moment

An answer can be correct and still leave a customer unsure. Use AI quality reviews to spot the gap and turn it into practical coaching.

Explore Quality Assurance

Quality AssuranceReview

A conversation worth learning from

✓ Understands the question

✓ Explains the next step

○ Makes space for reassuranceCoach

A little reassurance can make a big difference.

06 / Live Translation

Different language. Same care.

Help your team understand what customers are asking. Bring live translation into the conversation so language doesn’t get in the way of the next step.

Explore Live Translation

Live TranslationES → EN → ES

Customer · Spanish¿Dónde está mi pedido?

Advisor reads · EnglishWhere is my order?

Check approved knowledgeOrder tracking · Use the confirmation email link

Advisor replies · EnglishYou can track your order using the link in your confirmation email.

Customer receives · SpanishPuedes seguir tu pedido con el enlace de tu correo de confirmación.

07 / AI Receptionist

Your AI receptionist. Ready for the next call.

Welcome callers, answer from approved knowledge and gather the details your team needs, with a clear route to a person or a callback.

Explore AI Receptionist

AI ReceptionistOn call

CustomerI’m looking to get a quote to replace my windows and doors.

AI ReceptionistOf course, I can help. What’s your name and postcode, and roughly how many windows and doors would you like to replace?

CustomerI’m Alex, in M20. It’s six windows and a front door.

AI Receptionist · ConfirmationThanks, Alex. Do you have a preferred style or timeframe? And is this the best number for the team to contact you about your quote?

08 / Dialler

Turn your next call into an opportunity

Build outbound sales campaigns, queue up leads and keep follow-up calls moving. Put the context behind each opportunity in your agents’ hands, so they can focus on the sale.

Explore Dialler

Sales callbacksCampaign queue

AAlexPricing enquiryReady

SSamProduct questionQueued

RRileyAgreed follow-upQueued

Next up · Alex · Pricing enquiryAsked to discuss packages with sales.

After the callRecord the outcome. Keep the next step.Notes, follow-up and callback ownership stay with the lead.

Case studies

Customer service for brands that put customers first.

Explore our case studies

Represent, one of the UK’s fastest-growing fashion brands, rely on Resolvable to keep their customer support running smoothly.

Represent

Fashion & ecommerce

Read the story

My Local Surgery banner with Feel better, sooner! and a woman and child on a video call with a clinician

Supporting the healthcare sector with our brilliant client, My Local Surgery. Trusted, on-brand service when it matters most.

My Local Surgery

Healthcare

Read the story

Resolvable AI + Outsourcing

Lead with AI. Back it with people.

AI agents for your customers. Smarter tools for your team. Solve enquiries with Resolvable AI, add Resolvable Outsourcing for human support when needed.

Book a Demo

ExploreOutsourcing ExploreResolvable AI

Customer service outsourcing and AI.

Lead with AI. Back it with people.

AI agents that help customers. Tools that help your team.

Human expertise. Ready when you need it.

AI agents built to help. Not just reply.

Your brand. Your AI agent.

Better conversations. Start with better insight.

Check the quality. Hear the customer.

Every AI capability. Working together for your customers.

Help that goes beyond an answer

Your agents’ next best move

Find the coaching moment

A conversation worth learning from

See what’s behind the questions

What’s driving contact?

Resolved? Ask your customer.

Your experience matters.

Different language. Same care.

Your AI receptionist. Ready for the next call.

Turn your next call into an opportunity

From numbers. To next steps.

AI-led. Human when it counts.

Customer service for brands that put customers first.

Lead with AI. Back it with people.