Customer Service for eCommerce
Deliver seamless support across every stage of the buying journey with Resolvable’s AI, people, and QA solutions. Whether you need to manage pre-purchase enquiries, post-purchase tracking, or ongoing customer care, our platform ensures your customers always feel valued.
- Reduce cart abandonment with instant responses
- Delight customers with 24/7 eCommerce support
- Scale effortlessly during seasonal peaks
- Save costs without sacrificing quality
Tailored customer service for eCommerce
From product questions to returns, exchanges and delivery updates, we help you cover the full lifecycle of customer interactions.
Seamless outsourcing options
Need extra capacity? You can outsource eCommerce customer service to our trained offshore teams. They work as an extension of your business, fully aligned with your brand voice.
AI and human support combined
Handle routine queries instantly with AI, and hand over more complex requests to our experts in outsourcing eCommerce customer support. Customers get fast, reliable answers every time.
Automated quality assurance
Check 100% of your conversations across email, chat, and phone, so you can guarantee your service levels stay consistent.
Connect your store
Easily integrate with Shopify, Magento, WooCommerce, and leading CRMs - no IT headaches.
Choose your blend of AI + human support
Automate common queries, add offshore agents, or keep it hybrid. The choice is yours.
Track and improve quality
Use automated QA to get insights into performance and identify opportunities to delight customers.
Flexible pricing that fits eCcommerce
- Pay per resolution with AI
- From just £9.65/hour for offshore agents
- Free trials available before you commit
- Rolling 30-day contracts so you stay in control
Make customer service for eCommerce simple and predictable by only paying for what you need, when you need it.
Why it works for eCommerce businesses
Outsourcing your customer support with us means you save money without cutting corners. Our clients typically save an average of 42% compared to running in-house teams, freeing up budget that can be reinvested into growing your eCommerce business.
We’re also built to move at the pace of retail. Whether it’s summer sales, Black Friday, or the Christmas rush, our flexible teams can scale up and down with demand. You’ll never be caught short during busy periods, and you won’t be overstaffed when things calm down.
Best of all, our service feels like an extension of your own. We plug directly into your systems, shift patterns and tone of voice, so customers experience the same brand consistency they’d expect from your in-house team, without the extra overhead.
Talk to us
Talk to our team to understand how you can supercharge accountability and job satisfaction for your agents.
Start a free trial
Register with Resolvable today and start your free 60 day trial of Profile.
No card required 
Backed by a guarantee✣
- Up to 30 days completely free
- Cancel any time, no questions asked
- Free consultancy from our CS experts
- Your money back if we under perform
- And much more
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Say Hi
Want to ask for more information? Or do you prefer to pick up the phone to chat? Say Hi to us in the way that works for you.
Book In A Chat
Want to book a time that works for you? You can put time straight into our calendar here if you want to hear more.
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