Logistics Customer Service Outsourcing

When it comes to logistics, timing and communication are everything. That’s why here at Resolvable, we make sure your logistics customer service is fast, informed, and genuinely human. Our outsourced teams handle everything from delivery updates to delay resolutions, keeping your customers reassured and your operations running smoothly.

Because when communication breaks down, even the best logistics plan can come undone. That’s why we build customer service partnerships that feel effortless, with responsive people, integrated systems, and no disruptions.

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Unified logistics customer service support

We’re not a call centre, we’re your logistics customer service partner. Our hybrid UK–Mauritius teams are trained in the logistics industry, so they understand the language of fulfilment, freight, and delivery. That means fewer escalations, faster resolutions, and customers who stay loyal because they feel looked after.

From peak-season surges to long-term support, we help logistics companies:

  • Respond quickly to tracking and delivery queries
  • Manage order and shipment updates
  • Handle delay notifications and issue resolution
  • Support both B2B and B2C logistics communication
  • Maintain consistent, professional service 24/7

And with plug-and-play integration into your CRM, helpdesk, or transport management systems, our agents fit into your workflow, not the other way around.


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Customer care outsourcing you can trust

We know logistics never sleeps, and neither do we. Our flexible, around-the-clock outsourced support ensures that customers, couriers, and partners always have a clear line of communication.

With ISO-certified security, native and near-native English speakers, and a scalable model that adapts to seasonal peaks, we deliver customer experiences that are fast, accurate, and on-brand every time.

Whether you need after-hours coverage, seasonal or peak-period support or full-scale outsourced logistics customer care, we keep your operations running smoothly while you focus on growing your business.

Check out our outsourcing blueprint guide for valuable insights.

How our logistics customer service outsourcing works

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We learn your business

We start by understanding your full logistics process, from shipment tracking to customer touchpoints. We learn your service levels, tone of voice, escalation paths, and the key challenges that matter most to your customers.

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We become part of the team

Next, we train our team to operate like your in-house support. Every agent learns your systems, scripts, and service standards. So whether your customer is chasing a delivery or requesting a return, they’ll never know it’s outsourced.

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We support you

Once trained, your dedicated team goes live. Fully managed, performance-tracked, and seamlessly integrated into your existing workflows. We handle staffing, reporting, and quality assurance, so you can handle your next shipment, not your customer queue.

Try us with zero risk

Start with a 30-day free trial, no setup fees and no commitment. See how much smoother your logistics customer support can run when you’ve got a team that already understands your world.

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Frequently asked questions

We work as an extension of your team with shared tools, reporting dashboards and transparent communication. You will always see what we see, from live chats to performance metrics, so you remain fully in control of the customer experience.

Before we go live, we train every agent using your brand voice, tone and communication style, right down to how you greet customers. We also run real-world simulations to make sure your customers never feel like they are speaking to an outsourced team.

Yes. Our agents are trained in logistics-specific workflows such as parcel tracking, delivery delays, freight documentation and returns handling. They understand the language, tools and urgency that logistics work requires.

Usually within days. We plug directly into your CRM, TMS or helpdesk, whether you use Salesforce, Zendesk, Freshdesk or a custom setup. There is no need for new tech projects or API builds, just a smooth and connected start.

Extremely secure. We hold ISO27001 for Information Security, ISO22301 for Business Continuity and ISO9001 for Quality Management. We also operate only in GDPR-compliant regions with robust data handling and encrypted systems.

Absolutely. We can scale your team up or down based on your forecast or unexpected surges. This is ideal for busy shipping periods, holidays or sales events, so you are never short of support when demand rises.

Everything. Our £9.65 all-in rate covers salaries, holidays, sickness, management, training, quality assurance and reporting. There are no hidden costs or add-ons, just predictable pricing and dependable support. To compare multiple scenarios and find out which is the most cost effective for you, try our detailed outsourcing cost comparison calculator.

Yes. You will have access to detailed performance reports, SLA tracking and conversation quality scores. Our QA tool, Profiler, also lets you see agent feedback in real time.

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