Customer Service, Done Human. Done Right.

Customer service still needs people - not just scripts and software. That’s why we’ve built a team of real humans who know how to listen, solve problems, and sound like they’re part of your brand from day one.

Trained to sound like your brand, not a script

Fast setup

Coverage when and where you need it

UK & offshore team, blended for quality and value

Scale support up or down as your business grows

Chat to us about outsourcing

Will I lose control of how my customers are treated?

Not at all. We work as a true extension of your team - with shared tools, clear reporting, and full transparency. You’re always in the loop, without the daily management headache.

What about quality? Will agents really sound like us?

Absolutely. Our hybrid team - based in both the UK and Mauritius - are trained to speak in your tone, follow your brand voice, and represent you like insiders. You’d be surprised how natural it feels.

I’m nervous about language or cultural gaps

That’s exactly why we built a blended model. With native and near-native English speakers across our team, we ensure clear, culturally fluent support your customers can trust - whether they’re chatting, emailing, or on the phone.

Is it secure?

Yes, we only operate in countries where data protection regulation tightly mirrors GDPR, and we have best in-class lawyers representing each region.

What's more, we're proud to carry the gold standard of ISO protections, including ISO27001 (Information Security), ISO22301 (Business Continnuity) and ISO9001 (Quality Management).

Will customers notice we’ve outsourced?

Only in a good way. Faster replies, friendlier service, more consistency - that’s what customers typically notice. And that’s exactly what we’re here to deliver.

We’ve tried outsourcing before… it didn’t go well

That’s something we hear often - and it’s exactly why we do things differently. We don’t offer a one-size-fits-all service. We take the time to truly understand your product, your tone, and your priorities. Our UK–Mauritius model means you get quality and consistency without compromise. You'll wish you found us sooner!

What if we grow quickly — can you scale with us?

That’s one of the biggest advantages of working with us. Our blended UK–Mauritius team model is built for flexibility, so whether you need to ramp up for a product launch, seasonal spikes, or sudden growth, we can scale with you - fast. No long hiring cycles. No compromises on quality. Just a support team that grows as you do.

I don’t want to replace my current team

You don’t have to - and we wouldn’t ask you to.
We’re not here to replace your in-house team - we’re here to support them. Whether you need coverage after-hours, help during peak times, or someone to handle the routine stuff so your core team can focus on more strategic work, we fit around you. Think of us as an extension, not a replacement.

Learn You

We start by getting to know your business inside out. That means your product, tone of voice, helpdesk tools, FAQs, customer types, and the little things that make your brand yours. Whether it’s a specific way you greet customers or how you like issues resolved, we capture it all.

Become You

Once we know the playbook, we train our team to be your team. That includes brand-aligned communication, tone training, process walkthroughs, and live simulations - all tailored to your business. Your customers will never know they’re speaking to an outsourced team (and that’s the point).

Support You

With everything in place, we launch your dedicated agents and team leads - fully integrated, fully trained, and ready to go. We handle the staffing, management, and performance tracking, so you can focus on growing your business while we take care of your customers.

Fully Dedicated To You

£9.65/ Hour (all-in)

One thing we’ve always disliked about this industry? The pricing.
It often looks affordable upfront - but then you get stung with add-ons for holidays, sick days, lunch breaks, and all the other hidden costs no one mentions.

Our £9.65 rate is genuinely all-in.
No sneaky fees. No surprises. Just great customer service, covered from end to end.

What's included:

All-inclusive cost, per agent per hour

Management and team leadership

Account management

Hardware (all staff receive company hardware)

Holidays, sickness, absences, breaks

Learning and development training manager

Quality assurance

Reporting and team analysis

Try us with zero risk

Start with a 30-day free trial. No hidden fees, no tricky terms. After that, it’s a simple rolling monthly plan. Stay only if it’s working for you.

Save money without cutting corners

Our clients save 42% on average compared to in-house teams. You get room to grow, without the heavy overhead.

Ready when things get busy

Whether it’s summer, Black Friday or Christmas, we can scale up and down with you. You’ll never be caught short when demand spikes.

We work like we're right there with you

We plug into your systems, your shift patterns and your tone of voice. It feels just like having extra team members on board, without the extra overhead.

Our team love to chat

All our team members come ready equipped with the Resolvable way - a friendly team, built around a passion for customer service.

Lisa - Customer Service Team Manager

Saafia - Customer Service Agent

How much IT work will this take?

Next to nothing. Just hand us the logins, and we’re off and away.
We plug straight into your existing systems, so there's no heavy lifting required. Whether it’s your CRM (like HubSpot or Salesforce), helpdesk tools (Zendesk, Freshdesk, Intercom), order management platforms, or even a custom-built backend - we work with what you’ve already got. No need for IT projects, no integrations to build - just seamless support, right where you need it.