Customer Focused AI
An AI solution that doesn't just deflect customer queries - it resolves them.
No more frustrated customers getting stuck in loops. No more negative reviews. No more customers having to wait until you're working to get a reply.
Only pay per resolution
We don't charge throughput costs for our AI solution - meaning you only pay when the customer gets the answer they need. If it needs to go to a human - we have a team for that.
Constantly learning from you
Our AI solution can be constantly evolved to learn from you. Whether you have a new product, process or you've learnt how to better handle specific issues - our solution will be built on constantly.
Seamless set up
Our solution often requires no change to your current technology set up - allowing you to keep your current customer service system and avoid the headaches.
Outsourced Customer Service
We provide you with an outsourced customer service team and put quality at the heart of everything we do.
We're convinced that our blend of people are the best of the best. Infact we're so confident, we even offer free trials!
Reduce costs by up to 50%
Outsourcing offshore doesn't mean you trade quality for price. Our blend of UK and offshore customer service teams give you incredible cost savings with no quality trade off.
£0 cost free trial
Our team are the lifeblood of our business, and we're so confident you'll love working with them - we offer free trials to try us out. If you don't completely love us, it won't cost you a penny.
Don't want to commit?
We don't blame you. Outsourcing your team is a big decision. We offer 30-day rolling contracts as standard - so you can make sure we're the right fit before signing up longer term.
Automated quality assurance
Our automated QA platform allows you to quality assess 100% of all customer interactions - regardless of whether it was over the phone, on an email, a live chat - anywhere.
No more manually listening to calls. No more of your team leaders time spent dealing with QA instead of coaching and mentoring the team. Most importantly - no more spreadsheets!
Check 100% of interactions
Fed up of checking 1-2% of all interactions a month? Our QA tool allows you to automate quality checking, while still allowing your QA team to go in and perform manual assessments where needed.
Spreadsheet QA is dead
Your managers shouldn't be spending so much time manually logging and recording quality assurance scores into a spreadsheet. Make their day and give them a tool that keeps pace with their day.
Give customers a voice
Our tool not only quality scores the interaction, but it also allows customer feedback to be acquired in real time.
Every one of your advisors will have their own custom Profile, allowing them to develop their own score. Think Uber driver ratings, but for your own team.
Want to chat?
Say Hi
Want to ask for more information? Or do you prefer to pick up the phone to chat? Say Hi to us in the way that works for you.
Book In A Chat
Want to book a time that works for you? You can put time straight into our calendar here if you want to hear more.
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