Robo

AI customer service software that actually resolves queries

Robo – our AI-powered customer service software – handles everyday customer queries instantly, accurately and always on-brand. It works alongside your team to cut response times and free up your people for the conversations that really need them.

Handles repetitive queries instantly
Reduces pressure on your human team
Works inside your existing systems
Always on-brand and accurate
Available 24/7 without extra cost
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Robo: Our AI customer support solution

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Resolve common queries

Struggling to handle the volume of easy-to-resolve queries? Robo can handle everything from WISMO to processing refunds – freeing up your agents’ time.

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Works with your team, not to replace it

It's far too common to hear about AI replacing jobs. Our AI customer support agent is designed to free up human agents to deal with the more complex tasks that require empathy and care.

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Works with existing systems

We don't expect you to replace your existing customer service tool to work with us. We can overlay our AI tool, so your customers see no difference and you maintain your systems.

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Seamless integration with your tech stack

We work with your existing tech stack and often don't require any IT time from your business. This includes your CRM (e.g. Hubspot, Salesforce), customer communication systems (e.g. Zendesk, Freshdesk, Salesforce), order management systems (e.g. Oracle, in-house built), back office systems and more.

Our AI customer service solution is designed to seamlessly slot into your existing processes and business – saving you from the headache of large integrations.

AI + Humans - Working in tandem

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AI Customer Service

Robo will greet the customer, collect data and attempt to solve the query. The depth of the resolution is set by you – so you can make sure customers can get out of a loop.

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Human Agents

We'll make the handover to a human as slick as possible. Whether it's our incredible outsourced team, or your in-house superstars, we'll line the human and the AI together for a seamless customer support journey.

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Happy Customers

With AI and humans working together for your customers, you'll not only provide 24/7 support and immediate answers, but you'll also delight your customers with super-fast resolutions and keep them coming back.

Up to 1,000 contacts
£500/ Month

Not sure what volume you need our AI customer service solution to resolve? Our entry-level package is just £500 per month and includes 1,000 contacts handled by our AI tool – the equivalent of 1 full-time customer service agent.

Get a bespoke price
Over 1,000 contacts
From
£1,000/ month

Have a larger team, or want to add our customer support outsourcing service to your package? Get in touch for bespoke, custom pricing that gives you the best of humans and AI combined.

Get a bespoke price
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Frequently asked questions

We understand the hesitancy here, but rest assured that our AI customer service solution isn’t about replacing your human agents – it’s about freeing up time previously spent on routine queries, giving them more time to address complex and sensitive issues. After all, some customer queries or concerns may require deeper consideration and empathy, which is what human agents excel at.
 
Are your in-house teams or outsourced customer service agents currently spending most of their time on mundane, easy-to-resolve queries? Let our AI solution handle these queries with unparalleled precision and accuracy 24/7, and your human agents can get back to doing what they do best.
Robo handles repetitive yet time-consuming interactions such as “Where Is My Order?” (WISMO) enquiries and refund requests. If the customer query is beyond its scope, it’ll immediately hand over the conversation to your human team with full context, preventing repetition and frustration. 

Yes! Our AI customer service software is designed to constantly evolve and learn over time as it handles queries. Not only will this improve efficiency, but this will also mean that Robo learns more about your business processes and brand style, helping it reinforce your messaging and tone of voice at all times. 

Another key advantage of outsourcing AI customer services is that your organisation can make significant cost savings over time. AI customer service agents don’t have salaries, and they can resolve routine queries 24/7. 

Although they can’t replace the more complex work your human agents do, they can make your customer service teams much more efficient when working in tandem with humans. In fact, our customers can save at least 40% on costs by adopting a hybrid human-and-AI customer support model!

Absolutely not! Using AI for customer service is super simple when you choose a streamlined solution like ours. Robo works seamlessly with both existing teams and existing tools to slot neatly into your business, which means customers won’t notice disruption or delays in their responses.
 
No matter what tools and systems you prefer to use, we’ll implement AI into your teams and processes with minimal fuss.

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