The customer
Customers want to be answered and get their questions resolved quickly.
The team
Customer service teams want to do their job well and get rewarded for it.
The business
Companies want to delight customers beyond expectations.
Limited Opening Hours
Pain: Limited opening times, not available to talk to customers when they want an answer.
Impact: Creates customer friction and lost sales opportunities, but often not changed due to the perceived costs of changing opening hours.
Inconsistent Resolutions
Pain: Poor advise, answers and resolutions from the customer service team.
Impact: Poor first-contact-resolution rates, bad CSAT scores, performance issues with certain staff. 1 poor experience can drown out 10 good ones.
Inflexible Workforce
Pain: Can't keep up with the change in customer contacts, team is either too quiet or busy.
Impact: Either customers are unhappy or the business is burning cost. Might need to hire temporary staff who aren't invested in resolution quality.
Local Language
Pain: When expanding territory businesses are met with new localised demands.
Impact: Not serving customers using local communication channels (e.g. phone numbers) and the local language, can disrupt growth in that territory.
Lack of Feedback
Pain: Poor transparency and feedback on the quality of the conversations with customers.
Impact: Processes and people change, agents could be unknowingly giving out the wrong advice to customers.
Little Motivation
Pain: Top performing agents aren't rewarded to keep over achieving, motivation dies off.
Impact: Little difference in rewards for best vs worst performing agents, kills consistent high performance.
Bad Staff Retention
Pain: Can't keep control of staff coming and going from customer service team.
Impact: A constant flow of experienced people leaving and new trainees starting, resulting in customer distribution and cost.
Busy managers
Pain: Managers and supporting staff are busy and don't provide enough help to agents.
Impact: Agents are your true reflection of your customers voice, if their interactions aren't reviewed valuable data is lost.
Negative Reviews
Pain: Bad reviews are being posted but could be avoided in a lot of cases.
Impact: Negative reviews are effecting search results, brand perception and the customers buying decision process.
Tight Budgets
Pain: More customers to serve but no extra budget for the customer service operation.
Impact: Customer experience goes down and often so do sales, the current team becomes stressed and stretched.
Inefficient Back Office
Pain: Data processing and back office tasks taking time away from skilled team members.
Impact: Cost ineffective using experienced staff to complete non-customer facing back office tasks with well defined processes.
Delayed Visibility
Pain: No real-time feedback and scoring of how each agent is interacting with the customer.
Impact: Operating blind, was tone-of-voice off, did they make spelling mistakes, did they advise the wrong resolution?
No Contingency For Failure
If there is a system challenge or operation challenge, no contingency resource that can be relied on. Customer service operation in only one geographical region.
Lack of Expertise Internally
Running a customer service operation can take focus away from other areas of the business if there is a lack of internal customer service strategy and tactical knowledge.
Book a demo?
and we’ll plant a 
on your behalf (yes really!)
Up to 50% cost reduction
For a UK or US business save between 40% and 50% on the cost of running your internal customer service operation, by using our unique onshore and offshore blended high quality outsourcing solution, called Team. You can use alongside your existing team.
100+ times more productive
Our software allows your customer service team to receive feedback, ratings, and monetary tips directly from consumers, and you can mark their customer service conversations to provide internal feedback. Consumer & internal feedback to get a complete view of quality.
Scale-on-demand
Collaborative outsourcing means that our Team work alongside your existing team to provide a flexible on-demand service. E.g. Do you want us to come online a few hours earlier or later than your team to help with out-of-hours demand?
New Data & More £$€
Each individual customer service agent gets an identity and reputation to manage, and if you turn it on, they can receive tips from customers. You also capture customer experience insights about that agent and your business at the end of customer conversations.
Backed by a guarantee✣
- Up to 60 days completely free
- Cancel any time, no questions asked
- Free consultancy from our CS experts
- Your money back if we under perform
- And much more
Live Demo
Book a product demo with our team in less than 30 seconds, we often accommodate same day demos.
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Profile®
for businesses
Customer & Agent Insights
Gain feedback from your customers when they are in a state of high engagement after a human-to-human interaction with one of your customer service agents.
Understand which of your agents are providing the most exceptional service and are delighting customers.
Create true accountability across your customer service team, each agent has a profile which is a reflection of their work and achievements.
Preview Ratings Flow
See live what your customers will see when ratings and reviewing your customer service team.
Customise Ratings Portals
Customise the actual ratings flow, decide which components to include (e.g. allow tips or don't allow tips).
Reporting
Visualise insightful data about agent performance, customer satisfaction, and overall customer experience.
Build Surveys
Build comprehensive surveys from inside the Profile software, or you can use your 3rd party survey tools.
Integrations
There is no IT time required to start using Profile and gathering ratings from customers. It works seamlessly with your customer messaging system or CRM.
Profile®
for agents
Ratings & Tips
Gain feedback and tips for the service you provide as a customer service agent.
Boost your income by carrying on doing the same great work you are now.
Tip can be sent directly to your own bank account or paid by your employer in your wages.
An identity
Each Profile is unique to the person not the business, take the Profile with you during your career.
Review your ratings and understand how you can constantly improve.
Customise your Profile around your own personality and identity and increase the chance of customer ratings and tips.
Instant benefits
You can achieve increases and improvements in a variety of areas, including the below.
Agent Invites
Agent Wallet
Agent profiles
Agent's can customise their profile to make it unique for them but still keep it inline with any relevant brand guidelines.
Talk to us
Talk to our team to understand how you can supercharge accountability and job satisfaction for your agents.
Start a free trial
Register with Resolvable today and start your free 60 day trial of Profile.
No card required 
Backed by a guarantee✣
- Up to 60 days completely free
- Cancel any time, no questions asked
- Free consultancy from our CS experts
- Your money back if we underperform
- And much more
For every Resolvable agent you hire, we'll plant 100 trees!
Yes real trees, we sponsor climate positive projects that result in real trees being planted.
Our proprietary technology and unique operational formula allows us to offer flawless quality of service at an extremely cost-effective price.
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Say Hi
Want to ask for more information? Or do you prefer to pick up the phone to chat? Say Hi to us in the way that works for you.
Book In A Chat
Want to book a time that works for you? You can put time straight into our calendar here if you want to hear more.