Team
Offshore customer service outsourcing that ticks all the boxes
Our proprietary technology and unique operational formula allows us to offer flawless quality of service at an extremely cost-effective price.
Live Demo
Book a one-to-one demo with us and our experts can answer any questions you have durring the session.
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Free trial &
cancel at any time
Risk-free £0 cost 30-day trial period, plus on-going flexible cancellation periods.
Up to
50% cheaper
Up to 50% cheaper than your current costs.
Scale up
and down
Add and remove hours to your personalised rota with a few clicks
Never
fail
Add us as a layer of contingency for your operation.
Verified agents
We've built a comprehensive verification and requirement system. Our agents are the pride and soul of the business, we only recruit people who understand our commitment to accountability and pass all competency tests to a high standard.
Local leadership team
You get an operations manager and operations director in your local country (e.g. UK, US, AUS). Our agents are based offshore but our unique operational setup allows us to blend the best of both worlds (onshore/offshore) into one.
Quality assured
Quality is our number 1 priority, we embed processes, systems and methodology across our business which enable our operation to maximise quality of service. CSAT scores, NPS, scorecards, sentiment analysis, tone-of-voice, quality monitoring and more, all included as standard.
Your tech stack
We work with your existing tech stack and don't require any IT time from your team. This includes your CRM (e.g. Hubspot, Salesforce etc), customer communication systems (e.g. Zendesk, Freshdesk, Salesforce etc.), order management systems (e.g. Oracle, in-house built etc.), back office systems and more
Knowledge Transfer
It's our responsibility to transfer the knowledge about your business, products and services into Resolvable.
Recruitment
We handle the recruitment and agent alignment process so your agents are in-tune with your brand and values.
Let's go!
In most cases we can have you a team ready to start training within 14 days. We collaborate together on training and staged graduation process.
Accountability
We believe the magic ingredient in customer service is accountability. We train our agents to fully own the experiences they create with customers. We even built a software product that allows them to own their reputation as a customer service agent, check it out here.
Quality pays
Our salary bonus structures, reward mechanisms, praise cards, and client commitments are largely based on quality metrics. Our UK team wanted to bring the best-in-class quality assurance processes and systems to every team we build offshore.
Savings smiles
We understand that first-time resolutions might not always be possible, but a friendly tone, helpful hand and smile are always possible. Because we embed accountability and empathy as core training concepts our team are experts at savings smiles.
Tight collaboration
We align your values and your mission with our values and our mission. We collaborate to ensure your Resolvable Team understand your brand and can step into the shoes of your customer with empathy and understanding.
Our team love to talk
We are a friendly team, who strive for a positive and personable attitude towards each other, clients and consumers.
Backed by a guarantee✣
- Up to 30 days completely free
- Cancel any time, no questions asked
- Free consultancy from our CS experts
- Your money back if we under perform
- And much more
For every Resolvable agent you hire, we'll plant 100 trees!
Yes real trees, we sponsor climate positive projects that result in real trees being planted.
Try our detailed outsourcing cost comparison calculator
Compare Resolvable, to your in-house costs, using our cost calculator. Completely customise your costs and see accurate results.
Agents can gain feedback and tips for the service they provide whilst companies drive exceptional service through accountability.
Next steps
Live Demo
Book a product demo with our team in less than 30 seconds, we can usually accommodate same day demos.
Say Hello
Prefer a quick chat with our team right now? Say hello today on email, or call us - don't wait for tomorrow.
