Team

Shared teams work well for businesses that don't have a constant amount of customer service work but still want to be available to customers over a long period of time. 

Dedicated teams work well for businesses that know how many agents they need and want full control over their workload, e.g. customer contacts, back office tasks, and reporting.

45% is the average saving, we save our clients between 35% and 55% of their customer service operational cost.

We can do this because of our proprietary technology and unique operational formula. 

Yes, we only operate in countries where data protection regulation tightly mirrors GDPR, and we have best-in-class lawyers representing each region.

Our offshore operations are secured by a comprehensive approach to cyber security, and our systems and applications are secured in accordance with best practices in the context of that technology.

For example, endpoints are always configured with security updates automatically installed, virus and malware scanners installed, firewalls configured and so forth. 

You fill in online questionnaires about your business, and your onboarding manager ensures that we've captured all the knowledge we can about your business, systems and processes before the 1st training group takes place.

Normally most clients host the 1st training group and once we've got the initial team set up then our Resolvable training team can take over for future training groups if you wish.

Yes, most of our clients have existing teams, your new Resolvable team can help in the hours your team don't work, or they can work directly alongside your team in unison.