Quality assurance, without the manual effort
Our AI-powered QA tool checks every customer interaction automatically. It scores performance, flags issues and gives you full visibility without hours of listening, tagging or spreadsheets.
Quality Scoring
Score every conversation with AI or do it manually. Get a consistent view of how your team is performing without all the headaches.
Customer Ratings
Collect feedback straight from your customers after each interaction. See how they really feel and spot areas to improve in real time.
Connect your customer service communication system in 3-clicks
Customise scorecards and manually score conversations, or use AI
See quality performance metrics and conversation insights
Your conversations
All your chats, emails and calls in one place so you can easily review, score and learn from them.
Custom scorecards
Create scoring templates that match your tone, goals and workflows. No generic forms, just what matters to your team.
Manually score
Review and score conversations by hand when needed. Great for coaching, onboarding or high-priority customer moments.
AI-assisted score
Let AI handle the scoring. It checks every interaction for tone, accuracy and process with no effort required.
Quality insights
Spot trends, gaps and training opportunities fast. Use real data to improve performance across your whole support team.
Customer conversation ends
Profile rating invite triggered
Customer reviews experience
Individual profiles
See each agent’s performance, scores and feedback in one place to support coaching and growth.
Ratings & tips
View customer ratings alongside AI scoring, plus helpful tips on what went well and what to improve.
Agent insights
Track trends in agent performance, spot training needs and celebrate improvements with real data.
Customer insights
Understand how customers feel about their support experience and where expectations are being met or missed.
Third party reviews
Connect customer feedback to public reviews like Trustpilot and spot what’s driving ratings.
Talk to us
Talk to our team to understand how you can supercharge accountability and job satisfaction for your agents.
Start a free trial
Talk to our team today and start your free trial of Profile.
No card required 
Automated AI Scoring Credits
Use these credits to get more from your Quality Scoring licence. Automatically score your team's conversations and see how each person is performing, along with what could be improved.
Your tech stack
Profile works with the tools you already use and doesn’t need any time from your IT team. It connects easily with platforms like Zendesk, Freshdesk, Salesforce, Gorgias, Oracle and more.
Internal quality feedback & conversational insights
To deliver great customer conversations, you need full visibility into every human interaction between your team and your customers.
Score each team member using custom metrics you define, and spot opportunities to coach and improve.
Create custom scorecards
Set your marking criteria, score type, description, and criteria score %, build scorecards that suit your business. Set up multiple scorecards for specific teams or use cases.
See your conversations
Pull your solved conversations and tickets from your system (e.g. Zendesk), and use filters to find conversations that you want to score.
Automated quality checks
Use your custom scorecard to evaluate how your team are interacting with customers, or allow our AI-powered quality checker score them for you.
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Real-time view of quality
With quality insights you'l be able to see which team members are having an off-day in terms of how they are talking to customers, or people who are constantly under performing in a specific area and need training. And also the team members who are absolutely having great conversations with customers
Agent focused customer feedback
Create real accountability across your customer service team. Each agent has a profile that reflects their performance and reputation.
Collect feedback from customers while the experience is still fresh, right after a conversation with your team.
See which agents are delivering standout service and creating moments your customers remember.
Preview Ratings Flow
See live what your customers will see when ratings and reviewing your customer service team.
Customise Ratings Portals
Customise the actual ratings flow, decide which components to include (e.g. allow tips or don't allow tips).
Reporting
Visualise insightful data about agent performance, customer satisfaction, and overall customer experience.
Build Surveys
Build comprehensive surveys from inside the Profile software, or you can use your 3rd party survey tools.
Disputes
Initiate and oversee disputes for both manually and AI-scored conversations.
Actions
Businesses can generate traceable and contextual actions, offering a direct-to-agent tool for training and enhanced accountability.
Integrations
There is no IT time required to start using Profile and gathering ratings from customers. It works seamlessly with your customer messaging system or CRM.
Backed by a guarantee✣
- 30 days completely free
- Cancel any time, no questions asked
- Free consultancy from our CS experts
- Your money back if we underperform
- And much more
For every Profile account created, we'll plant 100 trees!
Yes real trees, we sponsor climate positive projects that result in real trees being planted.
Our AI handles the repetitive customer queries quickly and accurately, helping you deliver great service at a fraction of the cost. It works right alongside your team and tools, no heavy setup needed.
Our blended team model and smart tech setup let us deliver high-quality customer service at a cost that makes sense. You get friendly, reliable support without the overhead.
Want to chat?
Say Hi
Want to ask for more information? Or do you prefer to pick up the phone to chat? Say Hi to us in the way that works for you.
Book In A Chat
Want to book a time that works for you? You can put time straight into our calendar here if you want to hear more.
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