Everyday product and account help
Pricing, product, order, delivery and account questions can pull key people away from the work only they can do. Give customers a dependable first answer.
Industry solution
Customer operations for Small & Medium .
Let AI help with everyday questions while your people focus on growing the business. Add managed human support when demand or complexity calls for it.
I’ve emailed about my order. Can you help?
Context to check: Find the earlier enquiry and the relevant order details.
Next action: Continue the existing case with a clear owner and next action.
Shaped around the policies and permissions agreed for the operation.
Keep the day moving for your customers.
Customer
- Context to check
- Find the earlier enquiry and the relevant order details.
- Next action
- Continue the existing case with a clear owner and next action.
Support as you grow.
Protect the customer experience while your team focuses on growth, with dependable help for everyday questions and busier periods.
Launches and busy periods
A promotion, new product or seasonal peak can quickly fill every inbox. Add support that follows the same priorities and tone as your core team.
Knowledge held by a few people
When answers live with the founder or one experienced colleague, customers wait. Turn that knowledge into consistent guidance with a clear route for exceptions.
An example journey
The founder has the answer. The inbox cannot wait.
A customer asks a routine question while your small team is busy. Turn the knowledge held by a few people into help everyone can use.
Capture what your team knows
Bring FAQs, product notes and policies from documents and presentations into Knowledge. Agree the answers and exceptions before giving the journey to an AI Agent.
Answer and keep ownership clear
The AI Agent handles the routine enquiry. Helpdesk brings the channels together and passes an exception to your team with the previous exchange included.
Expand from the evidence
Ask Analytics AI when contacts peak and use Data Insights to see what customers keep asking. Add another journey or managed Outsourcing where the demand justifies it.
Start with a defined enquiry and agreed handover rules. Use the capabilities that fit your current operation, then expand as your knowledge, connected data and support needs grow.
Resolvable AI · 01
Free your team from the same questions.
Give customers a dependable answer and stop essential knowledge being held in one person’s inbox.
Helpdesk
Bring the shared email address, WhatsApp, social messages and live chat into one inbox. Your team sees who owns the enquiry and what the customer has already been told.
AI Agents
Handle defined product, order and service questions from approved knowledge. Give customers a routine next step while passing exceptions to the small team with the conversation context intact.
Knowledge & Agent Assist
Move answers out of the founder’s head, old presentations and scattered documents into a central knowledge base. Give each advisor a personal assistant so new colleagues can find the same guidance.
Live Translation
Help your existing team understand overseas customer enquiries and send a translated reply. Keep the original wording and context available when the question needs a person’s attention.
Resolvable AI · 02
Keep calls from becoming loose ends.
Gather enquiries when the team is busy and make requested follow-up easy to own.
AI Receptionist
Welcome callers while your team is busy, answer approved opening-hour or service questions and gather the enquiry. Use your agreed transfer or callback arrangement so the next person knows why they called.
Dialler
Prepare requested callbacks and sales-enquiry follow-up with previous notes included. Schedule another attempt when unanswered and record whether the next step is a meeting, action or further call.
Resolvable AI · 03
Know what to improve next.
Use customer feedback and plain-English reporting to choose the next practical change.
Quality
Check routine replies against your own policies and service standards. Flag missed checks or incorrect promises so a small team can focus coaching on a specific conversation.
Surveys
Ask customers how helpful their support was. Connect feedback to the exchange so your team can see which answers work and where a customer still needs attention.
Data Insights
Find the questions that keep pulling your team away from other work. Use the conversations to improve an unclear product page, missing FAQ or confusing customer process.
Analytics AI
Ask ‘What is our busiest day?’ or ‘Where is the backlog growing?’ Get a chart and supporting service data without starting from a blank spreadsheet.
Customer stories.
Start with AI. Add managed support as you grow.
Use Resolvable AI and Resolvable Outsourcing independently, or connect them around these journeys. Agree the knowledge, systems, coverage and handover rules for your operation.
- Turn existing policies and process knowledge into consistent guidance
- Automate defined routine journeys with controlled handover
- Find recurring contact reasons and improvement opportunities
- Add a managed team without building every support function in-house
- Shape coverage around the channels and hours customers use
- Keep leadership, quality and reporting within one clear model