Ask in plain English
Start with the operational question, from your busiest day to a change in channel demand.
Analytics AI
From numbers. To next steps.
Ask your reporting a question. “What is my busiest day?” “Which channel gets the most contacts?” Analytics AI turns the data available to your operation into a clear answer and visual, so you can spend more time deciding what to do.
Connected knowledgeAnalytics AIExample data Human handover
Your question
What is my busiest day?
Contacts by day · Example data
Analytics AI
Monday was your busiest day, with 320 contacts. That’s 110 more than Tuesday.
What Analytics AI does
You ask the question. AI finds the view.
You shouldn’t need to build a report every time a new question comes up. Describe what you want to understand, check the reporting period and measures, then explore the answer in a visual you can use.
Get an answer and a chart
See the finding in words alongside a visual that makes the comparison clear.
Follow the evidence
Check the data source, date range and measure. Ask a follow-up to explore a team, channel or time period.
A service question, answered with your data.
Connect the reporting your team needs, then ask about it. Analytics AI uses the available measures and context to produce an answer; your team checks the evidence and decides the operational response.
- 01
Ask a question
For example, “What is my busiest day?” Choose the period and scope you want to review.
- 02
See the answer
Read the finding and compare the underlying values in a chart.
- 03
Go one level deeper
Ask which channel or team contributed, then use the answer to plan the next step.
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
From “what happened?” to “what should we plan for?”
Use a busiest-day view to start a coverage discussion. Compare channels before changing capacity. Look at demand across weeks before deciding whether a spike is becoming a pattern. Keep the date range, definitions and available data visible so the answer has a useful context.
- Compare days, channels and reporting periods
- Ask follow-up questions without starting a new report
- Use charts in planning and service reviews
- Review the underlying evidence before making a decision
Analytics AI answers the question. Data Insights explores the cause.
If Monday is the busiest day, Analytics AI can show the contact volumes that establish it. Data Insights then helps investigate the conversations behind the demand: delivery concerns, product questions or a confusing process. Use both to decide where to add support and where to remove the reason customers need it.
Analytics AI
When are we busiest?
320Mon
210Tue
185Wed
170Thu
155Fri
Data Insights
What is driving demand?
Delivery concerns
Product questions
A confusing process
- 01Analytics AI for questions about operational measures
- 02Data Insights for themes and issues in customer conversations
- 03Knowledge and Quality to turn findings into better service
FAQs
Your questions, answered.
Yes. Ask about the measures and dimensions available in your connected reporting. The answer can combine a written explanation with a chart, with the period and source in context.
Examples include busiest days, channel volumes and changes between reporting periods. The scope depends on the available data, fields and reporting connections agreed for your setup.
No. Check the underlying values, definitions and business context before making a decision. AI helps your team get to the relevant view and interpret it.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
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