A service that keeps getting better.
Our own Resolvable AI platform helps us improve your outsourced service through knowledge, agent assistance, quality assessment and customer insight.
Our platform. Practical possibilities for your service.
Choose a capability to see how it supports the outsourced operation.
Help your agents find the trusted answer.
Our own Knowledge platform centralises your guidance. Each agent’s assistant helps them use it during customer conversations.
Explore KnowledgeCan I exchange my jacket for a different size?
I can help with that. Let me check the returns policy and the next step for your order.
Resolvable AI is a separate product. Use Outsourcing independently; additional AI capabilities and commercial terms are agreed separately.
Start with the customer need.
- 01
Find the issue
Use evidence from conversations and service delivery.
- 02
Set a priority
Choose what will help your customers and team.
- 03
Agree the change
Define knowledge, process, people or technology updates.
- 04
Review the effect
Check what changed and decide the next step.
Innovation that belongs in your operation.
Better guidance
Keep approved answers current and useful for agents.
Better decisions
Use quality and insight to target the underlying issue.
People in control
Keep judgement, ownership and escalation clear.
Clear responsibilities. A connected team.
Your team
You set the direction.
- Set the priorities and approve changes
- Define where people retain judgement
- Agree optional AI capabilities and terms
Resolvable
We manage the delivery.
- Identify themes from customer work
- Bring knowledge, quality and AI expertise
- Support and review agreed improvements
FAQs
Innovation & Improvement: your questions.
No. Improvements can come from knowledge, coaching, communication or process changes. Resolvable AI is a separate product and can be introduced where its capabilities fit.
We review your systems, access and workflows before proposing a connection or change. The scope and compatibility need to be agreed for your operation.
We use service evidence to define the problem, consider customer and operational value, agree priorities and review the effect of each change.
Build a service that moves with your business.
Tell us where customers or agents encounter friction. We’ll explore the people, process and technology changes that could help.