Represent, one of the UK’s fastest-growing fashion brands, rely on Resolvable to keep their customer support running smoothly.
RepresentFashion & ecommerce
Read the storyResolvable Outsourcing
Your customer service team, extended.
Customer service agents who know your brand and feel like part of your business; with recruitment, training and everyday management taken care of.
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Coverage today06:00 – 00:00
06:0012:0018:0000:00
TLTeam leadOn the floor
ACAdvisorLive chat
AEAdvisorEmail & social
SPSpecialistComplex orders
Incoming enquiries · Your systems
Where is my order?Customer enquiryResolved
Could you help me choose a size?Customer enquiryReplying
Can I update my delivery address?Customer enquiryUpdated
Can I return this item?Customer enquiryIn review
Where is my order?Customer enquiryResolved
More support for your customers. Less to manage for your team.
Your brand and systems. Our people and management. Coverage shaped around your customers.
Your Brand & Tone of Voice
Your voice, values and customer promise
Recruitment & Our People
Carefully selected people, supported to stay
Training & Knowledge
Prepared agents with trusted answers
24/7 & Flexible Coverage
Support around your hours and demand
Ongoing Support & Partnership
Everyday management, with you in control
Quality & Performance
Your standards, measured and improved
Innovation & Improvement
Better processes, insight and practical AI
Pricing & What’s Included
The team and the support around it.
Your outsourcing journey.
Choose a step to see how it works.
First, we understand your business.
We agree the customer work, your brand, the operating plan and what success looks like. One clear plan before building your team.
- Your customers
- Your brand
- Your priorities
01 Understand
- Your customers
- Your brand
- Your priorities
The team and the support around it.
One hourly rate for the people and the everyday management around them.
- Hardware & equipment
- Absence cover
- Managers & supervisors
- Recruitment & training
- Quality & reporting
- Evenings & weekends
Case studies
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Request a case studyFAQs
Your questions, answered.
We scope inbound voice, email, live chat and social support around your customer journeys. That can include product questions, orders and delivery enquiries, agreed administration and complaints, with clear authority and escalation.
Agents are recruited exclusively for your business and learn your brand, products, tone and processes. They attend briefings and daily huddles with your in-house team, supported by shared knowledge and their own assistant.
Resolvable takes care of the agreed operation, including recruitment, training, daily leadership, absence cover, quality and reporting. Your business retains control of policies and priorities.
Yes. We can define agreed channels, hours, queues or contact reasons alongside your internal team, then review the service as your needs change.
No. Resolvable Outsourcing and Resolvable AI are separate products. Use either independently or agree how both could support your customer operation.
Make room for better customer service.
Tell us about your customers, your team and the work you want to hand over. We’ll help shape the people, coverage and management around it.
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