Contacts
Customer details, notes and history together.
Helpdesk
Every customer conversation. One connected workspace.
Resolvable Helpdesk brings email, WhatsApp, social messages and live chat into one shared inbox. Turn messages into work your team can own, prioritise and resolve, with customer history and the next action in the same place.
Connected knowledgeResolvable HelpdeskShared inbox Human handover
EmailWhatsAppSocialLive chat
M
Exchange my jacketMaya · Assigned to Returns
OpenA
Delivery updateAlex · Assigned to Delivery
OpenS
Product questionSam · Assigned to Support
OpenOne conversation. A clear owner.
How Helpdesk works
Different channels. One way to manage the work.
A customer chooses where to contact you. Your team gets one place to pick up the enquiry, understand the context and move it towards resolution.
- 01
Bring the enquiry in
Connected channels feed into the shared inbox, so your team can work from one queue.
- 02
Give it an owner
Use routing, priority and ticket status to make responsibility and the next action clear.
- 03
Keep the context
Customer details, notes and conversation history stay to hand when someone replies or takes over.
EmailWhatsAppSocialLive chat
M
Exchange my jacketMaya · Assigned to Returns
OpenA
Delivery updateAlex · Assigned to Delivery
OpenS
Product questionSam · Assigned to Support
OpenOne conversation. A clear owner.
Less inbox switching. More time to help.
Reply from one workspace, track each enquiry as a ticket and give your team the customer context to keep it moving. Connected channels, routing and saved replies help make routine work easier to manage.
Shared inbox
One queue with clear ownership.
Every reply stays with the customer record.
Live chat
Help in the moment. Keep the conversation.
Tickets
Track status, priority and the next action.
Routing
Get work to the right team.
Workflows
Rules and saved replies for routine work.
Reporting
See volumes, channels and response activity.
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
Helpdesk + Agent Assist
The conversation is here. So is the guidance.
Maya wants to exchange a jacket. See how the inbox keeps her question in view while Agent Assist finds the approved policy and drafts a reply for the advisor to review. Helpdesk manages the enquiry; Agent Assist supports the answer.
Maya Thompson
My jacket arrived yesterday. Can I swap it for a medium?
Finding the approved answer
Exchanges
Checking the guidance for this enquiry.
Approved knowledge
Exchanges
Unworn items can be exchanged within 30 days of delivery, subject to stock.
Advisor review before sending
Add AI to your helpdesk.
Keep your existing helpdesk or use Resolvable Helpdesk. You can add Knowledge & Agent Assist, AI Agents, Quality and Data Insights without moving your team to our helpdesk. We’ll agree the connections and workflows your operation needs.
FAQs
Your questions, answered.
Yes. It combines customer records, tickets, assignment, priority, routing, workflows and reporting with the connected channel inbox. Your team can manage the work around the conversation as well as the reply.
The Helpdesk brings connected customer channels into one workspace. We’ll confirm email, live chat, WhatsApp and social channel requirements, account access and integrations for your setup before agreeing the scope.
No. Use Resolvable Helpdesk or keep your existing helpdesk and connect the AI capabilities you need. We’ll review the connections and workflows with you.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
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