Knowledge keeps the answer grounded.
The centralised knowledge base is the foundation for your advisors, training and AI workflows.
- Policies and processes in one place
- Clear ownership and review
- Shared guidance for human and AI agents
Knowledge & Agent Assist
Bring your knowledge together. Give every agent an AI assistant.
Your answers are in PowerPoint presentations, Google Docs, SharePoint files and the heads of experienced colleagues. Resolvable brings that fragmented knowledge into one centralised knowledge base, then gives every advisor a personal AI assistant to help with customer queries.
Connected knowledgeKnowledge & Agent AssistApproved Human handover
PowerPoint
Google Docs
SharePoint
Team knowledge
One trusted sourceApproved answers. Clear ownership.
Customer
Can I exchange my jacket for a different size?
Suggested reply · Advisor reviews
I can help with that. Let me check the returns policy and the next step for your order.
The knowledge behind the answer
Scattered knowledge makes every answer harder.
The returns policy is in a slide deck. A process update is in Google Docs. Product details sit in SharePoint. Your advisor has to find the right file, decide which version to trust and translate it into an answer while the customer waits. Training new starters means teaching them where everything lives, as well as how to do the job.
PowerPoint
Google Docs
SharePoint
Team knowledge
One trusted sourceApproved answers. Clear ownership.
A foundation for training
Teach the job. Put the knowledge within reach.
New starters shouldn’t have to memorise every policy or learn a maze of folders before they can help. Give them the same maintained knowledge as experienced advisors, with an assistant that helps them find the answer and understand the next step.
- One place for policies, products and processes
- Less reliance on a colleague being free to answer
- Guidance available during real customer queries
- Review and update the source as your business changes
Agent Assist in action
A personal assistant for every advisor.
Agent Assist brings the centralised knowledge base into the customer conversation. When Maya asks to exchange her jacket, it finds the relevant policy and helps prepare a reply. The advisor reviews the guidance, adds the detail Maya needs and sends it, with an assistant alongside them instead of another folder to search.
Maya Thompson
My jacket arrived yesterday. Can I swap it for a medium?
Finding the approved answer
Exchanges
Checking the guidance for this enquiry.
Approved knowledge
Exchanges
Unworn items can be exchanged within 30 days of delivery, subject to stock.
Advisor review before sending
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
Agent Assist keeps people in control.
A personal assistant helps the advisor handle the query while they stay responsible for the response.
- Guidance in the context of the enquiry
- Suggested answers and next steps
- Advisor review before sending
FAQs
Your questions, answered.
Yes. Start with the useful content in PowerPoint presentations, Google Docs, SharePoint files and other sources. We’ll agree access, import and maintenance arrangements for your setup.
New starters can use the same centralised knowledge base and guidance as the rest of the team. Their personal assistant helps them apply it during customer queries, alongside your normal training and coaching.
The advisor reviews, personalises and sends the reply. For customer-facing automation through approved workflows, explore AI Agents.
Yes. Approved knowledge supports both human agents and AI workflows. We’ll agree the sources, access and review process so each journey uses the guidance it needs.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
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