Welcome in your voice
Shape the greeting and opening questions around your business, so the caller knows they have reached the right place.
AI Receptionist
Your AI receptionist. Ready for the next call.
Give every caller a helpful first conversation. Your AI Receptionist welcomes them, answers questions from your approved knowledge and captures the details your team needs, with a clear route to a person or a callback.
Connected knowledgeAI ReceptionistIncoming call Human handover
Caller
I’m looking to get a quote to replace my windows and doors.
AI Receptionist
Of course, I can help. What’s your name and postcode, and roughly how many windows and doors would you like to replace?
Customer details
I’m Alex, in M20. It’s six windows and a front door.
Confirm the next step
Thanks, Alex. Do you have a preferred style or timeframe? And is this the best number for the team to contact you about your quote?
Callback added to your queue
What AI Receptionist does
A conversation, before it becomes a task.
A caller wants help, not a list of options to navigate. Build a receptionist that understands why they’re calling, asks useful follow-up questions and explains what happens next.
Answer what you’ve approved
Use your knowledge base for routine questions, such as opening hours or how to make an enquiry. Keep decisions within the boundaries you set.
Pass on a useful enquiry
Confirm the name, reason for calling and callback details. Give the receiving team context for the next conversation.
Listen. Understand. Take the next step.
Choose the calls the receptionist should handle, including overflow or out-of-hours enquiries where configured. Connect the approved answers and define when it should transfer, take a message or prepare a callback.
I’m looking to get a quote to replace my windows and doors.
Of course, I can help. What’s your name and postcode, and roughly how many windows and doors would you like to replace?
I’m Alex, in M20. It’s six windows and a front door.
Thanks, Alex. Do you have a preferred style or timeframe? And is this the best number for the team to contact you about your quote?
Approved quote enquiry guideName · postcode · windows & doors · timeframe
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
The knowledge your team uses. On the phone.
The receptionist can draw on the same centralised knowledge base as your advisors and AI Agents. Maintain the answers in one place, then use Quality to review whether the call followed your guidance. A clear scope makes the phone journey easier to test and improve.
- Business-specific greetings and opening questions
- Approved knowledge behind routine answers
- Overflow and out-of-hours journeys where configured
- Human handover with the reason for contact intact
The next person starts with the reason for the call.
Alex wants a quote for replacement windows and doors. The AI Receptionist gathers their name, postcode and the number of windows and doors, then asks about style, timeframe and callback details. The sales team receives the enquiry with the context to follow up.
Sales callback
- Name
- Alex
- Reason for calling
- Windows & doors quote
- Callback details
- Confirmed with the caller
Ready for the sales team
- 01Listen to what the caller needs
- 02Confirm the details before the handover
- 03Use the Dialler to organise an agreed sales callback
FAQs
Your questions, answered.
Yes, within the approved knowledge and call journeys you configure. Decide which routine questions it can answer and which enquiries should go to your team.
You can build those journeys into the scope. We’ll confirm answering hours, phone connections and what happens when your team is unavailable.
Define a clear human-support route. Transfers and callbacks depend on your phone setup and team availability, which we’ll review with you.
We’ll review your numbers, provider and routing arrangements before confirming the connection. The receptionist journey is configured around the phone operation you need.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
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