Part of your team. Managed for you.
Delegate everyday delivery while staying close to your people, priorities and customer experience through clear ownership and useful communication.
Working for your business. Connected to your people.
Shared huddles
Dedicated agents join your in-house team’s daily conversations.
Your briefings
Products, campaigns and priorities reach everyone together.
Our management
Leadership, coaching and cover sit around your dedicated agents.
Clear responsibilities. A connected team.
Your team
You set the direction.
- Set business policies and priorities
- Include agents in your briefings and huddles
- Decide specialist exceptions and next steps
Resolvable
We manage the delivery.
- Manage agents and everyday delivery
- Provide leadership, coaching and cover
- Keep reviews and actions moving
Keep ownership clear as work moves.
Agents work in your systems and follow your processes. When a case needs your specialists, they share the context, decisions and next action.
- Your systems and permissions
- Agreed escalation routes
- Connected handovers between teams
Customer context, decisions and the next action stay with the case.
A partnership with a working rhythm.
- 01
Manage
Lead the team and support daily delivery.
- 02
Brief
Share updates with your in-house colleagues.
- 03
Review
Look at quality, demand and customer themes.
- 04
Act
Agree priorities, owners and follow-up.
FAQs
Ongoing Support & Partnership: your questions.
Resolvable manages day-to-day delivery. Your involvement centres on preparation, business decisions, changes and agreed service reviews. We define these responsibilities together before launch.
The service can be shaped around your existing tools. We review access, workflows and any proposed connections before agreeing the operating model.
We agree named operational contacts, escalation owners and communication expectations. Urgent concerns follow the defined escalation route.
Scoping establishes approved systems, permissions, information handling and continuity requirements. We agree responsibilities and escalation arrangements as part of the operating model.
Make delegation feel straightforward.
Tell us what you want to hand over and what you need to stay close to. We’ll build the management and communication around it.