Organise the campaign
Build a focused list around new enquiries, sales follow-ups or agreed callbacks. Make the purpose of the outreach clear.
Dialler
Turn your next call into an opportunity.
Give your sales team a clear queue to work through, with the lead context ready before each call. Organise campaigns, record outcomes and keep callbacks moving, so time goes into conversations rather than finding the next number.
Connected knowledgeDiallerCall queue Human handover
01
Prepared leadHistory and context attached
Next action
First attempt · No answer
Follow-up scheduled
Connected · Advisor takes over
Call outcome
Demo booked. Notes and next steps saved with the lead.
Move to the next call
What Dialler does
Your call list. Your context. Your next action.
A spreadsheet of names doesn’t tell an agent what was promised or when to try again. Bring the campaign and lead history into the calling workflow, so each conversation starts with a reason and ends with a next step.
Work through the queue
See who is next, why you’re calling and the notes behind the lead. Keep agents focused on the person they are contacting.
Keep the outcome
Record the result and next action, whether that’s a callback, more information or an enquiry ready for the next stage.
A call is only useful if the follow-up is clear.
Bring eligible contacts into the campaign, give the agent a prepared queue and capture what happened. Keep the conversation, outcome and next action together, instead of rebuilding the history before every call.
First attempt
Dial the lead
Pricing enquiry · First attempt
No answer
The call doesn’t connect.
Follow-up scheduled
Try again tomorrow at 10am.
The follow-up
Make the next call
The scheduled lead returns to the queue.
Call connected
The customer answers.
Bring in the advisor
Lead history and pricing enquiry ready.
Meeting confirmed
Demo booked. Outcome saved with the lead.
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
Built around the work between calls.
Keep notes useful for the next agent, give callbacks an owner and make campaign activity easier to review. Agree the lead sources, record updates and reporting connections around the systems your team already uses.
- Lead details and contact history before the call
- Call notes and outcomes in the same workflow
- A clear queue for new enquiries and callbacks
- Campaign activity your team can review
From a sales enquiry to a conversation that moves forward.
An enquiry arrives asking about pricing. It joins the sales callback queue with the reason for contact. The agent starts with that context, records the result and leaves a clear follow-up for the next step. Your team can see what happened without checking several separate lists.
Pricing enquiry
Reason for contact saved
Advisor conversation
Lead context to hand
Outcome & follow-up
Next action stays with the lead
- 01A defined campaign purpose and audience
- 02Prepared context for the agent making the call
- 03Outcomes connected to the next follow-up
FAQs
Your questions, answered.
The Dialler supports outbound calling by your agents. AI Receptionist is a separate capability for incoming customer phone enquiries.
We’ll review the lead sources, required fields and connections with you. The campaign workflow should preserve the context and updates your team needs.
Dialler access is included from Foundation. Outbound calls are billed separately at the current rate shown in AI pricing.
Confirm eligible contacts, permissions, calling rules and agent coverage, as well as how outcomes and callbacks are recorded.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
ISO 9001ISO 27001ISO 22301Cyber EssentialsGDPR