See every interaction. Improve what happens next.
Review how the conversation was handled and whether the answer followed your policy. Quality links your assessment criteria to the centralised knowledge base, so a helpful tone doesn’t hide an incorrect answer or a missed approval step.
Can you change the email address on my account?
Of course. I’ve changed it for you now.
Review against approved knowledge
From conversation to coaching
Understand the score. See what to improve.
A sample of calls can miss a recurring problem. Use AI-supported assessments across the conversations in your review scope, with criterion-by-criterion reasoning and the evidence a reviewer needs. Turn gaps in tone, accuracy or process into a specific coaching action.
Has anyone checked my missing parcel?
I’ve contacted the courier. We’ll be in touch soon.
I’ll update you by 4pm tomorrow, even if I’m still waiting for the courier.
The advisor has contacted the courier.
State who will update the customer, and when.
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Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
Quality + Knowledge
A polite answer can still be the wrong answer.
Link Quality to your centralised knowledge base to check the response against approved policies and processes. Did the advisor give the right information? Apply the conditions correctly? Follow the approval or escalation step? Review the conversation and the guidance together.
Explore the knowledge behind the review- Accuracy against approved knowledge
- Correct application of policy conditions
- Required approval and escalation steps
- Conversation evidence for the reviewer
Score against your standards.
Set the standards for your operation: tone, understanding, answer accuracy, policy application and the next step. Assess human and AI conversations within the agreed scope, then let your reviewers check the evidence, resolve exceptions and focus coaching where it will help.
- Standards shaped around your customer-service operation
- Criterion-by-criterion AI assessment
- A clear route from evaluation to coaching action
Make the review useful beyond the score.
Turn findings into a change your team can make: a clearer reply, an updated policy or a better handover. Review later conversations to see whether the same gap remains.
Spot the pattern
Find repeated gaps against your standards.
Find the pattern
Look across conversation findings.
Quality + Surveys
Resolved? Ask your customer.
A closed ticket is only half the story. Use branded surveys to hear how the service felt, alongside what your quality reviews reveal.
- Branded surveys with flexible page and logic controls
- Live customer view across desktop and mobile
- Responses connected to insight and review handoff
“Quick, kind and easy to follow.”
FAQs
Your questions, answered.
Yes. Link the assessment to approved guidance in the knowledge base and set criteria for answer accuracy, conditions, required approvals and escalation. Reviewers can check the conversation evidence against that guidance.
We’ll agree the conversations and channels available for assessment, whether handled by your advisors or AI Agents, and the standards each journey should meet.
You set the quality criteria around your customer-service standards. AI supports the assessment; your reviewers check the conversation evidence and decide the coaching or operational action.
Quality reviews how the conversation meets your standards. Surveys capture how the customer felt about the service. Use both perspectives to decide what to improve; Surveys remains a capability within Resolvable AI.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
“Quick, kind and easy to follow.”