Delivery updates
Use available order and tracking information to explain the status and next step.
AI Agents
Resolve real customer needs, not just conversations.
Give routine enquiries a route to resolution, without making every customer wait for an advisor. Resolvable AI Agents understand the request, use your knowledge and connected data, and carry out the actions you authorise. When a person is needed, they hand over the context as well as the conversation.
Connected knowledgeAI AgentConnected Human handover
Customer
My parcel says delivered, but I haven’t received it.
Checking connected data
Order and tracking found
Delivery evidence checked
Approved guidance reviewed
AI Agent
I’ve checked the tracking and delivery evidence. I’ll pass the details to our Delivery team for review.
Handed to Delivery team
Help built around the customer’s need
An answer is useful. Resolving the enquiry is better.
A customer wants an order update, an exchange or a change to their account. Build the journey around that need: find the right information, check the policy and complete an approved action. Choose the use cases and connected systems that fit your operation.
Returns & exchanges
Explain eligibility and guide the customer through the approved process.
Product questions
Answer from your product knowledge and help the customer find the relevant guidance.
Account enquiries
Follow the agreed checks and permitted actions for customer records.
Damaged or missing items
Gather the details, check the policy and escalate exceptions with context.
Bookings & new enquiries
Collect the information needed for the agreed booking or follow-up journey.
From question to next action
A useful answer knows when to hand over.
A customer’s replacement has arrived damaged too. The AI agent checks the approved policy, explains the support-review step and passes the conversation to a person. It keeps the enquiry moving without approving a refund outside its remit.
Sam Ellis
The replacement arrived damaged too. Can you refund it instead?
Finding the approved answer
Repeat damage
Checking the guidance for this enquiry.
Approved knowledge
Repeat damage
A second damaged delivery needs a support review before a refund is approved.
People when needed
Build around the requests your customers actually make.
Start with a defined journey, such as a delivery question, an exchange or a product enquiry. Give the AI the information and permissions that journey needs.
- 01
Understand the request
Use the customer’s question and conversation context to identify what help they need.
- 02
Check and act
Find the approved answer and follow the agreed workflow. Connected systems supply the data and actions within that scope.
- 03
Resolve or hand over
Explain the outcome, or give your team the conversation, actions taken and next step when human review is needed.
Customer
Where is my delivery?
Delivery enquiry understood
Approved guidance checked
Connected order & tracking details checked
AI reply
Your parcel is on its way. Here’s the tracking link for the latest delivery update.
Answer sent with the next step
One set of answers. Wherever the customer asks.
Use the same approved knowledge and brand guidance across connected chat, email, social and messaging journeys. Handle routine enquiries outside staffed hours where configured, and let the team focus on exceptions and customers who need their judgement. Add Live Translation or AI Receptionist to extend the journey.
Live Translation
¿Dónde está mi pedido?
Where is my order?
You can track your order using the link in your confirmation email.
Puedes seguir tu pedido con el enlace de tu correo de confirmación.
Customer · Spanish
Spanish detected→Translate to English
Advisor reads · English
Check approved knowledgeOrder tracking · Use the confirmation email link
Advisor replies · English
Reply sent←Translate to Spanish
Customer receives · Spanish
AI Receptionist
I’m looking to get a quote to replace my windows and doors.
Of course, I can help. What’s your name and postcode, and roughly how many windows and doors would you like to replace?
I’m Alex, in M20. It’s six windows and a front door.
Thanks, Alex. Do you have a preferred style or timeframe? And is this the best number for the team to contact you about your quote?
Customer speaks
Customer details
Approved quote enquiry guideName · postcode · windows & doors · timeframe
AI Receptionist
Confirm the next step
Want to see what you could save versus your current provider?
Compare your current helpdesk bill with Resolvable AI, using your team size and the features you need.
Keep your existing helpdesk.
Add AI to your current helpdesk and connect the data each workflow needs.
- Keep your current helpdesk
- Connect the customer and order information each journey needs
- Start with a focused use case and expand over time
Hand over with the full context.
Give the advisor the conversation, actions taken and next step.
- Deliberate escalation rules
- Conversation and workflow context preserved
- Clear next action for the human agent
FAQs
Your questions, answered.
An FAQ bot returns an answer. AI Agents can also use connected data and follow approved workflows to move an enquiry forward. You define the information, permitted actions and points where a person takes over.
Build availability into the configured journey. Routine enquiries can be handled within that scope, with a clear handover or follow-up arrangement when your team needs to act.
AI Agents interact with customers and follow the workflows you approve. Agent Assist helps a human advisor find guidance and prepare a reply; the advisor reviews and sends it.
Agree the knowledge, connected data, permitted actions and escalation rules for each journey. Start with a focused use case, check its answers and handovers, then expand the scope you authorise.
Use our helpdesk or keep yours
Start with one enquiry. Build from there.
Use our helpdesk or keep yours. Start with the customer journey that needs attention, connect the AI capabilities that help, and add managed Outsourcing when more human support is needed.
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